8c99 Casino Privacy Policy

The data controller responsible for your personal information in connection with your use of the 8c99 platform is the operator of 8c99.vip, a PAGCOR-regulated online gaming platform serving the Philippine market.

For all data privacy inquiries, correction requests, or complaints, please contact our Data Protection Officer (DPO) at the contact details above. We aim to respond to all data subject requests within fifteen (15) business days.

8c99 collects personal data that is necessary for the lawful provision of our services, compliance with PAGCOR regulations, and anti-money laundering obligations. The categories of data we collect include:

We do not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification and anti-money laundering compliance.

8c99 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and gaming activity data collected automatically through cookies, log files, and analytics tools as you use the Platform;
• Third-party sources: Identity verification data provided by PAGCOR-approved KYC service providers; fraud screening data from payment processors; and publicly available information used for AML compliance purposes.

8c99 processes your personal data for the following purposes:

1. Account creation and management — to register your 8c99 account, verify your identity and age (21+), and maintain your account profile;
2. Service delivery — to provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and credit bonuses;
3. Regulatory compliance — to meet obligations under PAGCOR's licensing conditions, RA 9160 (Anti-Money Laundering Act), RA 10173, and other applicable Philippine law;
4. Fraud prevention and security — to detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct on the Platform;
5. Customer support — to respond to your inquiries, resolve disputes, and manage responsible gaming requests including self-exclusion;
6. Platform improvement — to analyse usage patterns and improve the 8c99 platform's performance, content, and user experience;
7. Marketing communications — to send promotional offers and updates to players who have opted in to receive them. You may opt out at any time by contacting our support team.

Under the Philippine Data Privacy Act (RA 10173), 8c99 relies on the following legal bases for processing personal data:

• Contractual necessity: Processing required to fulfil our obligations to you under the 8c99 Terms & Conditions (account management, payment processing, service delivery);
• Legal obligation: Processing required to comply with PAGCOR licensing requirements, AML laws, and other applicable Philippine legislation;
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where we rely on your freely given and withdrawable consent.

8c99 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash (G-Xchange Inc.), PayMaya Philippines, BPI, BDO Unibank, Metrobank — to process deposits and withdrawals;
• KYC and AML service providers: Identity verification and fraud screening vendors engaged to support our PAGCOR compliance obligations;
• Technology service providers: Cloud hosting, game software providers (e.g., live dealer studios), and analytics platforms operating under data processing agreements with 8c99;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where disclosure is required by law or court order;
• Professional advisers: Legal counsel, auditors, and insurers, bound by professional confidentiality obligations.

8c99 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and game lobby filters.
• Analytics cookies: Used to understand how players interact with the Platform — which games are most popular, where players encounter difficulties — to improve the user experience. This data is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. You may opt out by contacting our support team.

You may configure your browser to reject non-essential cookies. Note that disabling certain cookies may affect the functionality of parts of the 8c99 Platform.

8c99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account and KYC data: Retained for the duration of the account relationship and for a period of at least five (5) years following account closure, as required under the Anti-Money Laundering Act and PAGCOR regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs: Retained for up to two (2) years from the date of activity, or longer where required for dispute resolution or regulatory purposes;
• Customer support communications: Retained for up to three (3) years;
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 8c99's data disposal procedures.

8c99 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 8c99's servers;
• Encryption at rest for databases storing sensitive personal and financial data;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for administrative access to systems holding personal data;
• Regular security assessments and penetration testing;
• Employee training on data privacy obligations and information security best practices.

While 8c99 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your own account credentials.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights in relation to your personal data held by 8c99:

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond within fifteen (15) business days of receiving a valid request. We may require proof of identity before processing requests to protect your data from unauthorized access.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 8c99 Platform is strictly for adults aged 21 years and above, in compliance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that an account has been registered by a person under the age of 21, we will immediately close that account, void any associated transactions, and securely delete the personal data collected, except where retention is required by law for AML or fraud investigation purposes.

If you believe a minor has registered on the 8c99 Platform, please contact our support team immediately.

Some of 8c99's third-party service providers — including cloud hosting providers and game software vendors — may process personal data in jurisdictions outside the Philippines. Where such transfers occur, 8c99 ensures that appropriate safeguards are in place, including contractual data processing agreements requiring the recipient to maintain data protection standards equivalent to those required under RA 10173.

By using the 8c99 Platform, you consent to such transfers subject to the safeguards described above.

8c99 reserves the right to update this Privacy Policy at any time. We will notify registered players of material changes via the mobile number or email address on file, or through a prominent notice on the Platform, at least seven (7) days before the changes take effect.

Continued use of the 8c99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account by contacting our support team.

For all privacy-related queries, data subject access requests, correction requests, or complaints regarding 8c99's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the 8c99 Platform
• Viber / Messenger: Available 24/7 through official 8c99 channels